Returns Policy

We accept returns. Please note on some items we do not. This will be clearly displayed within product description.

Contact us within: 3 days of delivery
Ship items back within: 7 days of delivery

Buyers are responsible for return shipping costs.  This includes any customs, handling & tax charges that may be payable by the receiving country authorities.

Items must be returned in the condition in which you received them, unworn/unused, not marked or dirtied and with all the original tags, etc attached. If the item is not returned in its original condition, the buyer is responsible for any loss in value. This is a standard 75% deduction of the value of the item.

Please allow up to 3 days to receive a response. You will be sent an email with important terms of return.

The goods are your responsibility until they reach us, so make sure it's packaged well and won't get damaged on the way back to us.

We don't accept exchanges or cancellations, but please contact us if you have any problems with your order.

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:


Items marked non returnable

Custom or personalised orders
Digital downloads
Intimate items (for health/hygiene reasons)

You can cancel your order if you change your mind, however if your order has already been processed and despatched, you will need to return the goods to us before we can cancel/refund your order.

Where you have to fill in customs information, please ensure you declare your return as "RETURNED GOODS - NO COMMERCIAL VALUE" and mark the parcel as either 'Returned goods' or 'other' as available. (Do not mark it as 'sale').

If you do not declare this on your returning parcel it may be delayed in UK customs or may be rejected and returned to you. We are unable to pay any customs fees which are levied on parcels which are declared incorrectly and it will be returned to you without being delivered. (Eg. a parcel which is declared incorrectly is any which is declared as anything other than a return (ie. sale, etc) or any where the value of the goods has been declared artificially high (ie. if you declare a £20 item as worth £100 etc). If the goods which you have sent back to us are kept in customs because you have not declared the parcel correctly, we will not have received them. Because it is your responsibility to declare the goods correctly and accurately, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund.

Please allow up to 10 working days for your return to be processed by our returns department once we have received it back.

We will issue a full refund (excluding original delivery charge) once checked and cleared.

Email: contact@blrayban.uk

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