Frequently asked questions
I notice your sunglasses are vintage. What condition will they be?
All our sunglasses offered predate 1999. Therefore the majority of our sunglasses will not be in perfect, as new, out of the store condition unless otherwise stated.
All details of our sunglasses are included in the main description and we try to be as transparent as possible.
Please ensure you check all photos available and read descriptions thoroughly.
If you have any queries please do not hesitate contact us.
Do you offer custom, individual discounts?
No we do not. We offer shop discounts at times for the availability of all potential customers. Please keep an eye out to take advantage of any discounts or offers we may promote.
How will I know if the sunglasses will fit?
All sizing details of our sunglasses are part of the descriptions. If you are unsure whether they will fit please check and compare against a pair of sunglasses you already own or that fit you well. This will give you a rough idea whether your new purchase will fit.
How do I look after and take care of my sunglasses?
It is advisable to take great care with where and how you put down your vintage Ray-Ban sunglasses.
Most vintage Ray-Bans come with crystal glass lenses. Therefore, once the lens is scratched, it is impossible to remove the defect.
What are your shipping rates?
We offer worldwide FREE shipping for orders over £175 (excluding postage).
When do you add items to the store?
As often as possible. There are no set days and new stock comes in at any time. You'll never know what you'll find so please check back regularly.
I have just placed an order. Can I amend it or cancel it?
Unfortunately it isn't possible for you to amend items within your order once it has been placed and paid for. Due to our fully automated system once an order is placed it is already on its way to you. Under UK Distance Selling regulations, you have the right to cancel your order contract with us, within 7 working days of receiving your order.
How do I contact the BLRayBanUK customer care team?
If you have specific questions about your online experience or online order, you can email us at anytime at email@example.com. We aim to return your email within 24 hours Monday to Sunday.
Can I purchase a Gift Voucher from you?
At the moment this is not possible. We are looking into this and it may be something we introduce in the future.
Is it safe to use my card on your website?
In short – yes! We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features: